SHIPPING & SHIPPING RATES
At this time MDS can only ship to the Continental United States with a few exceptions (see below). If you are unsure if we can ship to your area please contact customer service at (800)274-4637 or send us an email at [email protected]
Have an UPS account? We can ship orders UPS COLLECT!
To calculate shipping charges, we selected to use a flat table rate model rather that a per-item, weight-based program that we feel, can unfairly inflate your shipping fees and/or product prices. When shipping your order, we make every attempt to ship it as economically as possibly for you. This may include manipulating the product packaging, the carton bundles or consolidating products into one mixed product carton. Many times, we absorb some of the UPS shipping costs for you!
*Our shipping charges are estimated (+/-) and subject to change based on courier surcharges (gas, residential, rural) weight, geographical location, carton size and pallet size orders*. We will gladly ship orders to any business or residential address, however, residential and rural deliveries are subject to additional UPS charges/surcharges-this may include business addresses deemed residential/rural by UPS. These changes are often incurred during order processing and will not be reflected on your shopping cart invoice. For air shipping, inside deliveries, drop shipping, C.O.D.'s, P.O.D.'s, etc., please phone MDS toll-free.
We ship most orders via UPS ground. If you have a UPS account and prefer to have your order ship collect, we will waive our shipping fees. LTL service is also available. Shipping is limited to the continental United States.
Most orders are processed within 24 hours and typically arrive within 1-7 business days. Delivery times vary by geographical location and by the service levels set forth by the carrier.
SHIPPING OUTSIDE CONTINENTAL U.S. : Most items can be shipped to Canada, Alaska and Hawaii however certain restrictions may apply which include:
- Minimum Order - A minimum order of $150 is required to process an air freight or international shipment.
- Shipping to Canada: Most items can be shipped to Canada however certain restrictions may apply which include: Minimum Order - A minimum order of $150 is required to process an international shipment. Any duties and taxes are the customers responsibility.
- Free Shipping & Published Shipping Rates - Does not apply to products with price deviations or orders outside of the continental United States.
- Dimensional shipping charges - The standard shipping table does not apply to these regions and freight is based on UPS dimensional shipping weights. If a freight quote is needed please contact customer service. Any orders placed shipping to these regions will receive an email with updated freight charges that will need to be approved by the customer before the order is processed.
- Hazmat - certain hazmat items are restricted from shipping to these areas.
- Address type - certain address types preclude shipping speeds, due to carrier capabilities.
- Import Fees - Those items for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
- Final Sale - For all air shipments and international orders merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) shipped.
• Re-Distribution/Resellers:
Drop shipping services are available for individuals or organizations that meet our criteria. We want to protect your business-please feel free to request discreet shipping and packaging and of course, we can incorporate any paperwork you desire. Please contact MDS with your requirements.
*Free Shipping- Unfortunately due to geographical locations not all orders the qualify for free shipping can be shipped for free. Special restrictions apply when shipping charges are greater than expected and the customer will be notified by email if their order will not qualify but know we are willing to work with you on this.
