Return Policy/COVID Update
In order to protect our employees, our customers and families from any additional risk, we have made the decision to temporary change our merchandise return policy.
We will not be accepting returns of any merchandise for credit, refund or exchange until further notice. To better assist you with your purchase selection, please feel free to inquire about samples where appropriate. If you feel the product is defective, please contact MDS. Thank you for understanding and stay healthy.
RETURN GOODS
The Products We Sell Are Guaranteed By The Manufacturer or MDS Associates Won't Sell It
Our goal is that you're completely satisfied with your purchase. To reduce the possibility of returned merchandise, we offer free evaluation samples on most items. If you're not satisfied, simply return your purchase in its original packaging, with your invoice/packing list within 30 days of your purchase and we will exchange your order or credit your card minus the shipping charges. If an item was sold with "free shipping", our outbound shipping cost will be subtracted from your refund. Also, many manufacturers charge a 25% restocking fee and shipping for returned items. These fees will be deducted from your refund once the manufacturer receives the returned merchandise. To return an item, please phone MDS or send an email through the contact us page to obtain a courtesy *Return Goods Authorization Number (RGA).
In the event of a manufacturer’s defect, we will assist you in working with the manufacturer to provide a replacement. If the manufacturer deems the product acceptable or non-defective, you will be responsible for any shipping costs, restocking fees and related expenses.
We cannot accept items that have been laundered, stained or altered in anyway. Also unacceptable are open or partially consumed items or items that have expired. We will not be able to accept returns on any cleanroom packed or sterilized items. Under no circumstances can we accept returns that are special order or custom made items this includes imprinted items unless they are deemed defective by the factory. We can not return international orders. All returned merchandise must be in original condition, and must include all original packaging materials and accessories.
Damaged Shipment
Please make sure to inspect, count and check-in the package at the time of the delivery. If there appears to be damage or discerpancies to the item OR the box(es), please either refuse the parcel or make a note on the delivery paperwork. You may write "product damaged" or "box damaged" on the paperwork. Also, please contact us immediately so we may process your claim. We will need pictures of the damaged product and box.
You are required to inspect your order and ensure all parts are present and arrived in good condition BEFORE you stock products, dispose the boxes and packing materials. You must contact us within 48 hours if any item is damaged or shorted. In the event you need to return product(s) due to damage, the item(s) MUST be in the original packaging and at the original delivery location in order to set up a pick up.
Residential Orders (Non Business to Business)
MDS Associates is a Business-to-Business (B2B) distributor, and we mainly ship to commercial locations. If our research indicates that your requested shipping address is a residential address, and not a business address we can fill your order. However, due to the additional charges we incur when shipping to a residential address, we are unable to accept returns or exchanges. We do stand behind our products. In the event of a manufacturer’s defect, we will assist you in working with the manufacturer to provide a replacement. If the manufacturer deems the product acceptable or non-defective, you will be responsible for any shipping costs, restocking fees and related expenses.
Chargeback Requests
If you request a chargeback with your credit card company for a purchase made on our site, and we successfully prove the charge was valid, we will impose a fee of $20.00 on your credit card (the fee charged by the credit card companies on us for processing the chargeback request). If you have any questions about a transaction you do not recognize or have an issue with your order, you are asked to check with MDS Associates before contacting the credit card companies, to avoid these chargeback processing fees.
